To ensure we provide the best service to our customers, all your purchases from the store are eligible for exchange and return within 3 days from the date of their arrival. All you need to do is:
- Ensure the shipment is intact, in its original condition, and without any damage.
- If the customer wishes to exchange a product without any defect, the customer is responsible for new shipping costs and return fees.
- If the order has been shipped to the customer and they wish to cancel the order and receive a refund, shipping and return fees will be charged, and the remaining amount will be refunded to the customer's account within a maximum of 7 business days after the shipment is received from the shipping company.
- If the customer refuses to receive the shipment, or if there is an error in the contact details (such as mobile number or email) that led to the return of the shipment, delivery fees will be deducted from the order value. If the customer wishes to reship the order, new delivery fees will be charged.
School bags that contain additional letters cannot be returned or exchanged.
Also, bags that contain a hand drawing previously requested by the customer before creating the order.
- If the item is defective or does not match the website description, you have the right to exchange it and receive a new item free of charge.
- Orders outside the Kingdom of Saudi Arabia are not eligible for return or exchange.
